Refund policy

REFUND POLICY — VÉRONI

At VÉRONI, customer satisfaction is important to us. This Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Returns Eligibility

You may request a return or exchange if:

  • The request is made within 7 days of receiving the product

  • The item is unused, unworn, unwashed, and in its original condition

  • All original tags, packaging, and accessories are included

Items that show signs of use, damage, or alteration will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale or Clearance

  • Personalized or custom-made products

  • Gift cards

  • Items returned without prior authorization

3. How to Request a Return

To initiate a return, please contact our customer support through the channels provided on our website and include:

  • Order number

  • Reason for the return

  • Photos or videos (if the item is defective or incorrect)

Once approved, return instructions will be provided.

4. Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items

  • Original shipping fees are non-refundable

We recommend using a trackable shipping service, as VÉRONI is not responsible for lost or damaged return shipments.

5. Refunds

After we receive and inspect the returned item:

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your payment provider

6. Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.

7. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will cover return shipping and provide a replacement or full refund, as applicable.

8. Chargebacks

Before filing a chargeback, please contact our support team. Unauthorized chargebacks may result in order cancellation or account restrictions.

9. Policy Updates

VÉRONI reserves the right to update this Refund Policy at any time. Changes will be posted on this page and take effect immediately.